General Terms and Conditions (GTC)

1.       General

These general terms and conditions ("GTC") shall apply to any purchase by a client (the “Client”) via the Internet website ("Website") of Inspiration Tales Maria Klapsaki, Neugasse 13, 8810 Horgen, Zürich (hereafter “Inspiration Tales”).

Inspiration Tales reserves the right to amend the GTC at any time. The GTC applicable to a specific order shall be the GTC in force as at the date of the Client's order. Opposing or deviating from these Terms and Conditions of the Client will not be recognized unless specifically approved by Inspiration Tales in writing. By ordering from the website, the Client confirms the unconditional acceptance of these terms and conditions.

2.       Characteristics of the goods offered

The goods proposed via the Website are offered within the limit of available product stock.

The characteristics/description of the goods as well as the pictures have been provided by the suppliers and are of indicative nature only (i.e. not binding).

The pictures of the catalogue are as realistic as possible but cannot give any guarantee that the final product will be similar to the product showed in the catalogue, notably as to colours. Pictures and catalogue are therefore not binding.

3.       Website and Client registration

Placing an order for goods and / or creating a customer account in the online shop, the Client will be asked to register and thereby provide their personal information. The Client is responsible for the accurate and complete declaration of registration data. The Client is also obliged to treat personal access data as confidential and not to disclose them to unauthorized third parties. The confirmation of registration takes place immediately after sending of the necessary data.

Proven manipulations with the aim of obtaining unauthorized benefits to the expense of Inspiration Tales can lead to legal consequences and the loss of access to www.inspirationtales.ch.

Each Client is entitled to one customer account only. Inspiration Tales reserves the right to delete multiple registrations of Clients who violate the above, warn them or modify the content of their information.

A claim for permanent availability of the website or access to the data or other services provided does not exist. Inspiration tales assumes no guarantee that the platform or part of the services are always available.

4.       Prices and costs

Prices stated in the website are expressed in Swiss francs (CHF), inclusive of any applicable Swiss VAT. They do not include the shipping costs nor the VAT at the country of the Client’s residence, if this is outside of Switzerland and Liechtenstein.

Prices may be amended at any time without notice, it being understood that the price stated in the website as at the date of the Client's order will be the relevant price for the Client's order. Inspiration Tales reserves the right not to deliver the goods where the indicated price was wrong. However, in this case Inspiration Tales will inform the Client about the price difference and will propose an alternative product.

Prices containing obvious errors are not binding.

Inspiration Tales can offer sales and promotions through its online store. These offers are only valid during the specified duration and as long as they are published on the website and may not be claimed retrospectively.

The shipping costs are indicated under the heading “cart” of the order form, unless there are goods whose shipping and delivery will require a consultation with Inspiration Tales and shall be agreed upon separately. Please refer to Article 7 for further details.

5.       Order and closing of the sale

The sales takes place via the online shop www.inspirationtales.ch. Written orders or orders by telephone will also be accepted. Online orders are confirmed by pressing the button “Purchase”. By confirming a purchase order, the Client expressly agrees to be bound by these GTC.

The Client will receive an email confirming its purchase order and the address for delivery and/or invoice.

Inspiration Tales reserves the right to reject an offer without giving reasons.

Transfer of risks takes place at the moment of delivery of the goods to the shipping supplier (as a rule Swiss Post).

6.       Payment

In the online shop of Inspiration Tales, www.inspirationtales.ch, it is only possible to pay in Swiss Francs (CHF) and the following payment options are available:

  • MASTERCARD (debit and credit cards)

  • VISA (debit and credit cards)

  • American express

  • Apple pay

  • Paypal

Pre-payment (Bank transfer) is also available but it needs to be confirmed beforehand by inspiration tales via email or telephone.

All credit card payments are processed via Stripe. The Client needs to enter his/her personal information, delivery and shipping address, credit card details and shipping preference before confirming the purchase. For the case of payment via PayPal, the Client receives a guide to the payment process during his order. With the use of the PayPal service, the payment data is entered upon first registration. Thereafter, payments will proceed by the Client’s Paypal login details (email address and password). All data communication is processed via an SSL protocol using the latest encryption techniques. Stock items are shipped the next possible date. For articles not in stock, the Client will be informed as soon as possible on the expected date of delivery via e-mail.

For the case of payment via Pre-payment, once the full amount has been successfully transferred to Inspiration Tales a confirmation e-mail with an estimate of the shipping date will be sent to the Client. Goods will be reserved for ten days upon Client’s written confirmation (e.g. email). If a payment of the full amount is not received, even after a second notice, within another four working days, the order will be cancelled without any delivery obligation for Inspiration Tales. Transaction costs, if any, are to be taken care of by the Client.

Payment via Invoice (and bank transfer within 30 days from transfer of risk) is not available at the moment.

Bank payment details:

Purpose of payment: please specify Order no. (see invoice or order confirmation) and Client’s name

Banking institution: Post Finance

In favor of: Inspiration Tales Maria Klapsaki, Leimbachstrasse 35, 8041 Zürich

Account number: CH 17 0900 0000 1514 7242 1 (short account no. 15-147242-1)

BIC: POFICHBEXXX

Currency: Swiss Francs (CHF)

Pre-payments in EUR are possible only under prior written agreement between the Client and Inspiration Tales (e.g. via Email). For Pre-payments in EUR the Client needs to contact Inspiration Tales in order to obtain the necessary Bank Account information and the Currency Exchange.

7.       Shipping and delivery costs

The goods shall be shipped by a transport supplier chosen by Inspiration Tales. Unless otherwise specified delivery terms are DAP (delivered at place) at the Client’s indicated delivery address (Incoterms 2020). Therefore, for international deliveries outside Switzerland and Liechtenstein any VAT, import duties or customs administration costs arising from importation of the goods is responsibility of the Client.

The shipping costs are indicated under the heading "shopping cart" and are subject to the Client's approval before validation of each order; the costs may vary depending on the weight and size of the package and its destination.

Inspiration Tales is not responsible for any assembling or disposal services.

The delivery times indicated on the website are of informative nature only. Inspiration Tales shall inform the Client in case of delay, but will not be held liable in any respect.

In case of temporary unavailability of the product for more than six weeks, the Client shall be informed by Inspiration Tales immediately regarding possible alternative products or reimbursement of the purchase price.

All the products in the online shop are available in commercial quantities. In case of larger requested volumes, a longer delivery time will be applicable and discussed upon explicit request to Inspiration Tales.

Inspiration Tales delivers to Clients in Switzerland, Lichtenstein and most countries internationally. Deliveries to countries not listed during the checkout process shall be discussed individually prior to any commercial agreements. Unless otherwise agreed prior to the purchase, any additional costs incurred due to transportation, customs or foreign VAT shall be directly charged to the Client.

In case of large orders and a total weight of delivery above 30 kg, Inspiration Tales reserves the right to organize the shipment in separate deliveries. The Client shall be informed immediately in such an event.

The cost for shipping is defined during the checkout process. Two options are available: standard deliveries and priority deliveries for Switzerland/Liechtenstein and standard deliveries for other countries. The total cost is automatically calculated during the checkout process depending on the weight of the individual items and the final destination.

As a rule, shipments are organized by the Swiss Post for domestic and international deliveries. For orders within Switzerland and Liechtenstein above 150 CHF, a discount of 9 CHF is applied during check out, which corresponds to the standard shipping cost for delivery in Switzerland and Lichtenstein for small and medium parcels. Typical delivery time for standard deliveries in Switzerland and Liechtenstein is 4 days from order confirmation and 2 days for priority deliveries. For deliveries in the European countries, the delivery time varies per country with a typical minimum of 5 and a typical maximum of 14. Please note that deliveries outside the European Free Trade Association will typically take more time to deliver.

The delivery times serve as information only and are under no circumstances a guarantee. Inspiration Tales cannot be held liable in case of a delivery time beyond the above values.

8.       Receipt of the goods and duty to verify

The Client shall acknowledge receipt of the delivery by signing the delivery slip provided by the transport supplier.

The Client has the duty to verify without delay the goods received and inform Inspiration Tales within a maximum of three working days of any defect for which Inspiration Tales can be held responsible. Failure to comply with the foregoing, entails acceptance of the goods, except where the defects could not be identified by usual verification means. Any defect discovered at a later stage needs to be notified without delay to Inspiration Tales otherwise the goods are deemed accepted, even with such defect.

If, upon delivery, the package is in bad conditions or show deterioration, the Client (or the recipient of the goods) will open the package in the presence of the shipper to verify the good condition of the goods and will indicate "under reserve" on the delivery slip. If the Client (or the recipient of the goods) notices that the goods have been damaged during the shipping, the Client can refuse the delivery of the damaged goods and indicate "refused / damaged" on the delivery slip. The Client shall, to the extent possible, take pictures of the damaged goods and/or packages.

In the case of damage due to the shipping, a substantiated claim must be sent to inspiration tales within three days from the delivery.

9.       Warranty

Inspiration Tales' warranty is limited to the return and exchange of the goods or reimbursement of the purchase price, subject to the conditions set forth in Article 8 hereof and the paragraph below.

The Client cannot return the goods to Inspiration Tales without any further formality. To return a product, the Client must contact Inspiration Tales by email at inspiration@inspirationtales.ch with indication of the order number, the concerned products and the reason for a return.

Inspiration Tales has the right to refuse a return if it has not been contacted in advance.

Any product shall be returned within 14 days in perfect condition and in the original packaging. The product shall not have been used by the Client already nor have suffered any damage attributable to the Client. The Client is liable to pay the return postage costs, unless otherwise agreed as per Art. 8 and 9.

Except from a right of return are products with reduced price or Client customized products (e.g. specific choice of colours or with a special marking). Orders including such products can be cancelled up to seven days upon order receipt. Such products may not be returned upon receiving of the goods.

10.   Privacy statement

The protection of data and privacy of the Clients is of the highest priority for Inspiration Tales. The privacy policy forms an integral part of these terms and conditions. With the acceptance of the terms and conditions of Client agrees at the same time also the privacy statement. Here is the link to our Privacy Policy.

11.   Use of goods purchased from Inspiration Tales

Use of the website and online shop www.inspirationtales.ch is only allowed for private use. Any commercial use, such as reselling to third parties, of products purchased in the online store of Inspiration Tales is prohibited.

12.   Severability

In case of any of the Articles of these GTC is held invalid or unenforceable, all remaining Articles remain in full force and effect.

13.   Applicable law and place of jurisdiction

These GTC are governed by the laws of Switzerland. Exclusive place of jurisdiction shall be Zürich, Switzerland.

Version AL, Horgen, August 15th, 2023